How to File a Consumer Complaint Online
Steps to register a grievance against defective products or deficient services.
Step 1: Use the National Consumer Helpline
First, register your grievance on the NCH portal (consumerhelpline.gov.in) or call 1915.
Step 2: Wait for Resolution
The NCH will forward your complaint to the company for a resolution. Most companies resolve issues at this stage.
Step 3: Go to e-Daakhil
If unresolved, visit edaakhil.nic.in to file a formal case in the Consumer Commission.
Step 4: Register & Draft Complaint
Create an account, select the correct District/State commission based on jurisdiction and claim amount, and draft your complaint.
Step 5: Upload Evidence
Upload all bills, warranties, and communication with the seller as proof.
Step 6: Pay Fee
Pay the nominal fee online (often zero for claims up to ₹5 Lakh).